Receipt of payment is required before goods will be shipped. Ownership of the goods does not transfer to the purchaser until full payment has been received. The minimum order value we accept is £5.
All orders for UK delivery are delivered via Royal Mail free of charge. We charge only £7.95 for deliveries to other European destinations via Royal Mail.
The time between receiving and dispatching an order depends on stock availability and whether or not your Kidzcharmz require hallmarking. Orders are normally dispatched within 14 days of receipt, often much quicker as we try to fulfil every order as quickly as possible. Delivery typically takes 1 - 5 days, depending on destination. You are welcome to contact us to ask when your Kidzcharmz are likely to arrive, especially during busy holiday periods or the run-up to special occasions such as Mother's Day.
Kidzcharmz are non-returnable because they are made and assembled to order. Defective goods will be replaced free of charge, including reasonable postage costs incurred when returning the defective goods. To be eligible for a return, the item must be unused and returned in the original packaging together with a relevant receipt or proof of purchase.
Please contact us before returning any item(s).
Our online store
The KIDZCHARMZ.COM online store is hosted on the Shopify e-commerce platform. Your personal data is securely stored on Shopify’s data storage, databases and the general Shopify application. If you choose a direct payment gateway to complete your purchase, then Shopify temporarily stores your credit card data and ensures that it is encrypted according to the Payment Card Industry Data Security Standard.
When you browse our web site we use information provided by your computer to help us improve the services we offer. Most web sites do this.
All designs belong to Rouaida Jewellery Ltd. and are registered and protected under copyright law.
Your statutory rights remain unaffected.