Frequently Asked Questions

Which countries do you deliver to?

We deliver Kidzcharmz to the following European destinations:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, the Channel Islands and Isle of Man.

Ordering more than one pendant or bracelet?

We recommend that you submit separate orders for each pendant or bracelet with attached Kidzcharmz to avoid any confusion during their personalisation and assembly. Setting up a customer account on our web site speeds up the ordering process and free UK delivery means there is no additional cost for orders to be delivered within the UK. Please contact us before placing multiple orders for international shipment.

How do I specify the order in which my Kidzcharmz are attached to my pendant or bracelet?

We recommend that you write your requirements in the ‘Special instructions for seller’ text box in your shopping cart before completing the checkout process, otherwise Kidzcharmz will be attached in the order that they appear in your cart.

How are Kidzcharmz made?

Kidzcharmz are designed by Rouaida Jewellery and cast in sterling silver before being carefully polished, painted and stamped by hand. Inevitably this process means that there is some variation in the way that letters are applied to personalised Kidzcharmz, which we believe adds to their 'made just for you' appeal.

What size are Kidzcharmz?

Individual Kidzcharmz are approximately 16mm in diameter.

Are items hallmarked?

Yes, where appropriate (typically when the assembled weight of a pendant or bracelet exceeds 7.78 grams) our jewellery is hallmarked. We only use sterling silver with a millesimal fineness of 925 for Kidzcharmz and our chains, plus every order will at minimum be identified with a sponsor's mark.

Is the supplied anti-tarnish strip hazardous?

No, we only use branded anti-tarnish strips that are non-toxic and leave no residue.

Are Kidzcharmz safe for children?

Like any small items, Kidzcharmz can pose a choking risk to young children. Whilst Kidzcharmz make an excellent christening gift, we strongly advise that Kidzcharmz are not left with any child under 5 years old.

Do you repair damaged jewellery?

Yes, we will do our best to repair your jewellery if you damage it, charging only for our time and return postage – please contact us to discuss your requirements.

Do you accept large orders?

Yes, we do – please contact us to discuss your requirements.

Can we collect our order in person?

Sorry, no – we only sell our products online as we are unable to guarantee our availability for collection.